Top Originator Spotlight: David Crowell of Mortgage Network

DC: In my view, a mortgage originator is in a unique position to help borrowers to shape their lives. For the consumer, the home buying process is filled with emotion—fears, doubts and insecurities are combined with hopes, dreams, and expectations, making every transaction challenging. Sometimes the mortgage origination process is seamless, and sometimes things get awkward. However, in my business and within my team, we feel completely comfortable despite how difficult it gets. That’s because our foundational philosophy is based on a commitment to continued contact and problem-solving for every client we have ever done business with. Being all-in with your client is what empowers them to achieve their goals.

MPA: Share something about yourself that you’re working on improving and how you think your business will be better, more productive, or run more smoothly once you’ve accomplished your goal.

DC: My team and I are always working hard to identify best practices and to articulate and implement them. That process is the actual goal. We know that absolutely every little part of what we do is being done better elsewhere, so our mindset has to be focused on constant improvement.

MPA: What is your market outlook for the mortgage space this year?

DC: I tend to look at the market holistically. In my view, the mortgage process is a reflection of our collective lives, the economy, and our cultural priorities. It makes sense that each and every year, we would find ourselves solving a new and unique set of problems. As we head into 2022, we have a new set of challenges in front of us. Throughout my career, there has never been such a significant disparity between housing supply and housing demand as we have today. Meanwhile, evolving macro-economic factors in the US and world economies promise to deliver us surprise after surprise. The result will be the least predictable market in a very long time.