Nationwide Appraisal Network CEO on how COVID helped advance inclusion agenda

When it comes to leadership, Pilgrim always tries to strike a balance between being fair and empathetic.

“You have to know where the challenges are, where there are efficiency breakdowns, who needs more support or training, who’s ready to grow in their career,” she said. “When you have a clear vision of where you are going, you know exactly who you need to be at the table with you. I’m a big proponent of promoting from within, and when I see the passion and desire and consistency in a team member, then I know that is who I want at my table.”

Pilgrim also shared how the pandemic worked to the company’s advantage and helped them push for inclusion in the workplace.

“We are able to source talent from all over the country instead of being limited to our backyard. Even though we have team members that span 26 states across America, we promote a collaborative work environment. New team members feel a sense of belonging right away because of our culture. We are highly focused on learning, growth and development and invest in the future of our team members. I truly feel like the team at NAN feels like they have a voice and can bring new and fresh ideas to the table as well.”

You can learn more about Pilgrim and the other Elite Women by reading the special report here: Charting a different path.