Back to basics: Avis Mortgage president on training a new generation of loan officers

Dean Rathbun (pictured) is a master juggler. For the past several years, he’s balanced his responsibilities as a senior vice president at United American Mortgage and as president of Hawaii-based Avis Mortgage.

Rathbun joined Mortgage Professional America in the latest episode of MPA Talk and shared how he has trained more than 100 loan officers and the crucial skills he has taught them.

“I think it’s persistence and doing the basics,” Rathbun told MPA. “It’s hard because when you first get into the business or even if you’re a veteran in the business, sometimes we’ll get away from the basics. And those basics entail follow up calls, returning all your calls before the end of the day, setting up breakfast, lunch, dinner, coffees, socials, events, getting out to realtor events, getting out to possible financial planning events, not becoming complacent, but making yourself relevant by putting yourself out there.