Angel Oak executive reveals secrets to becoming a top mortgage employer

When asked about how they attract new talent and how to retain them, Hutchens said that creating a culture that they want to be a part of is key. Particularly, one that revolves around the American dream.

“First and foremost is that we talk about the mortgage business as more than just kind of a clock inm clock out,” he said. “We are working on something bigger. We are about making the American dream come true for families all over the country. We talk about that, and I think that has really made a difference. Talking to young people about being in a servant camp, having a servant mentality.”

Read more: What makes a great mortgage workplace?

According to Hutchens, Angel Oak hired many people from the service industry in 2020 due to some challenges brought by the pandemic. He added that the company also developed an operations trainee program for young hires. “That is feeding us and building our future. Almost 25% of our current workforce has come through our operations training program. So, every single month, we’re adding new people to the business and the industry. Most of those are young, but the priority is that they have a service mentality,” he said.

In addition to talent acquisition, Hutchens detailed how Angel Oak makes the mortgage industry appealing and inclusive to young people. You can listen to Hutchens’ insights here: What makes a top mortgage employer?